24 Jan 2006

Hosted Address Management Application Available For Leading On-Demand Customer Relationship Management Solution

Capscan, the leading supplier of international address management solutions and data integrity services, today announced that it has developed an on-demand address management application for Salesforce. The application enables complete verification and enhancement of business information within an on-demand environment, ensuring that only complete and accurate address and contact information is added to the Salesforce service.

By using Capscan's hosted on-demand application users can ensure that address and contact information within Salesforce is up-to-date and accurate, with abbreviations, mis-spellings and incomplete addresses quickly identified and corrected by comparing data against the Royal Mail's PAF file of 27 million UK addresses. The on-demand application enables the linking together of customer data from numerous sources such as existing call centres, the Internet and legacy systems. By helping to maintain a high data quality, this will improve follow-up of sales leads and customer service activity.

"Accuracy regarding contact details is critical for optimising marketing activity: any incorrect customer information will automatically result in wasted communication and money down the drain," said Dr. Chris Boorman, vice-president, marketing, EMEA at salesforce.com. "This partnership further reinforces our commitment to CRM excellence and demonstrates that we are constantly talking to our customers to identify ways to improve. What's more, the on-demand model means that this innovation is available to everyone who engages in sales and marketing activity, regardless of company size."

Salesforce.com is the leader in on-demand CRM, offering users the ability to subscribe to services built on world-class infrastructure via the Internet. Solutions accessible on the on-demand platform enable businesses to focus on business rather than technology and are ideally suited to those organisations that do not wish to incur the cost of an initial software investment or the inherent risk of implementing enterprise applications. The integration of Capscan's hosted address management application into Salesforce ensures access to the most up-to-date address data as well as complete control of over how it is used.

Other enhancement data such as grid co-ordinates, SIC codes, telephone numbers and other business information can also be accessed and tailored to specific client needs. Once installed by the user, the application and service is accessible from any page within Salesforce that uses address data.

Along with being available directly from Capscan, the service will soon be available on Salesforce.com's Appexchange, allowing potential users to test drive and subsequently install it into their application at the touch of a button.

"This is part of a series of on-demand addressing applications and services from Capscan and has been introduced in response to customer demand. Salesforce users have been requesting the address verification functionality that Capscan's address management application and service delivers," said Terry Hiles, managing director at Capscan. "By developing the software with Salesforce users in mind, we have created a compatible, hosted application that provides the very best fit for their needs, to ensure confidence in the data on their system."

About salesforce.com

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand.
AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customise and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.

As of October 31, 2005, salesforce.com manages customer information for approximately 18,700 customers and approximately 351,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit www.salesforce.com.