Financial Services

Capscan work with some of the world's leading financial organisations including, HBOS, Barclaycard, Bank of Ireland, Bank of Scotland and Standard Life. Our solutions enable financial service companies to gain a better insight into the behaviour of their customers, allowing them to more effectively target customers with the most appropriate products or services.

In the modern business environment, customers now contact businesses through a variety of communication channels, be it by phone, post, the Internet or the retail branch. It is therefore essential that financial organisations offer customers multi-channel service and are able to capture customer contact details consistently and accurately when responding through the different points of contact.

Capscan's solutions help financial businesses to provide a truly multi-channel customer service. They allow businesses to quickly and accurately capture and validate a customer's contact details, resulting in a more responsive service. Simple to use and install, our solutions are available for different platforms within a contact centre, retail branch, or on the Web. In a contact centre environment, they can typically save businesses as much as 20 seconds per call, giving agents more time to cross and up-sell.

With the increase in identity theft, fraud and money laundering, customer identification has become ever more critical. Our solutions can play an important part in helping financial organisations to verify the identity of a customer through a name and address and other customer ID information. Additional useful data sets like the National Canvasse Database and Census information etc can also be used with our addressing solutions to assist in customer identification. These solutions are especially useful for credit card, insurance and banking transactions where instant customer validation through the phone or Web is required.

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